A Japanese-founded bakery-café brand, mall store plus delivery. Backhouse launched the sites and now runs the weekly P&L, counts and monthly close.
Food cost on paper vs. supplier invoices; 100+ menu items with missing or broken recipes; ingredient prices in the spreadsheet up to 10× off the actual purchase price; negative stock on dozens of ingredients.
Recipes entered at opening and never maintained; purchase orders received but never finalised so costs never updated; aggregator payouts never reconciled to the bank.
Store-only P&L with VAT shown separately, drink attach and combo mix tracked weekly, catering identified as the shortest path to break-even, PO discipline restored so cost moves when it should.
Visibility and citation audit, NAP cleanup, review programme — the front-of-house counterpart to the numbers work.
Kitchen operations audit and systems proposal for a delivery-first concept.
The audit is the first ten days of every one of these stories.
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